There is an existing duality in the delivery of bad news by e-mail. Some support that it is more accurate while others say it should never be done. We have provided you with 1 article to support each sides for you to make your own decision on what is best suited for your situation.

Option 1) Never Deliver Bad News Through E-mail

  • Adapted from the upcoming “The Wall Street Journal Guide to Management” by Alan Murray, published by Harper Business.

To read the article, follow the link below:

Should I Use E-mail?

Option 2) Delivering Bad News Through E-mail is More Accurate

  • Delivering bad news by e-mail rather than personally or by phone insures a more accurate message and less discomfort for the messenger, according to a study in a journal of the Institute for Operations Research and the Management Sciences.

To read the article, follow the link below:

Delivering Bad News By E-Mail Is More Accurate, Less Painful, Study Suggests

  • Tutorial:

This video tutorial  from businessenglishpod.com will give you interactive examples on how to write e-mail messages effectively when delivering bad news.

E-mail Tune Up – Tutorial


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