Dealing with Disappointed Customers

Sam Deep, a consultant and trainer as well as the author of Smart Moves for People in Charge and Close the Deal, offers his best sequence of steps he knows for transforming an angry customer into one eager to give you a second chance to get it right. They are taken from his workshop: “Quality Service: Defining It, Building It, and Sustaining It.”

To read the article, follow the link below:

How Can we Best handle our disappointed customers?

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