Delivering bad news to customers is never an easy task. We have gathered articles and examples for you to better understand how to handle those situations.
- Delivering Bad News: Putting a positive spin on unpleasantness is a valuable skill
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- How to Deliver Bad News to Your Customer
This article by Dave Stein, expert in competitive selling strategies and tactics, will provide you with a plan to follow when you need to deliver bad news. The author is also the president of the Stein Advantage, Inc. sales consultancy.